Citizen Service Division (CSD)

2.2. Citizen Services Division (CSD)

Mandates of the Division:

  • Process and issue Citizenship Card and Special Resident Card.
  • Issue Certificates and Household Information.
  • Carry out investigations on fraud and resettlement transfer cases.
  • Maintain and safeguard civil registration and census records.
  • Assist the Department to formulate and implement plans and programs.
  • Maintain revenue reports of Department and Dzongkhag/Thromde CRC office.

The Division executes these functions through the following Sections and Units for efficient and effective service delivery: –

  1. Citizenship Services Section
  2. Card Processing Unit
  3. Security Clearance Certificate Unit
  4. Services Unit
  5. Record Section
  6. Census Investigation Section

2.2.1. Citizenship Services Section

This section under CSD will be responsible for providing the following services to the public:

2.2.1.1. Card Processing Unit

  • Verify and process CID/SR Cards.
  • Process name change and correction of date of birth for those processing CID/SR Card.
  • Ensure application forms for CID/SR Card are compiled and handed over to the Record Section for archiving.
  • Submit report on CID/SR Card.
  • Assist the Division in all matters.

2.2.1.2.  Security Clearance Certificate Unit

  • Verify credentials of all Citizens and SR Card holders for SCC.
  • Coordinate security clearance issues with the Department of Law and Order and the Royal Bhutan Police (RBP).
  • Submit report on Security Clearance Certificate.
  • Assist the Division in all matters.

2.2.1.3. Services Unit

  • Issuance of CID/SR Card.
  • Issuance of Nationality Certificate.
  • Issuance of Household Information.
  • Process Census Transfer for resettlement cases.
  • Issuance of Relationship Certificate.
  • Issuance of One- and Same-Person Certificate.
  • Verify and process application forms relating to the issuance of nationality and other travel documents.
  • Ensure service application forms are compiled and handed over to the Record Section for archiving.
  • Submit report on services delivered.
  • Assist the Division in all matters.

2.2.2.  Record Section

  • Develop catalogue and archive records for each service.
  • Furnish Citizenship/SR records and information.
  • Digitalize documents.
  • Safeguard records and keep proper track of the movement of the family registers and other documents from the record room.
  • Ensure unauthorized person does not have access to the record room.
  • Assist the Division in all matters.

2.2.3.  Census Investigation Section

  • Carry out investigation on fraud and deceptive cases.
  • Carry out investigation on resettlement Census Transfer cases.
  • Submit report on cases investigated.
  • Assist the Division in all matters.
  • Process and issue Citizenship Card and Special Resident Card.
  • Issue Certificates and Household Information.
  • Carry out investigations on fraud and resettlement transfer cases.
  • Maintain and safeguard civil registration and census records.
  • Assist the Department to formulate and implement plans and programs.
  • Maintain revenue reports of Department and Dzongkhag/Thromde CRC office.

The Division executes these functions through the following Sections and Units for efficient and effective service delivery: –

  1. Citizenship Services Section
  2. Card Processing Unit
  3. Security Clearance Certificate Unit
  4. Services Unit
  5. Record Section
  6. Census Investigation Section

2.2.1. Citizenship Services Section

This section under CSD will be responsible for providing the following services to the public:

2.2.1.1. Card Processing Unit

  • Verify and process CID/SR Cards.
  • Process name change and correction of date of birth for those processing CID/SR Card.
  • Ensure application forms for CID/SR Card are compiled and handed over to the Record Section for archiving.
  • Submit report on CID/SR Card.
  • Assist the Division in all matters.

2.2.1.2.  Security Clearance Certificate Unit

  • Verify credentials of all Citizens and SR Card holders for SCC.
  • Coordinate security clearance issues with the Department of Law and Order and the Royal Bhutan Police (RBP).
  • Submit report on Security Clearance Certificate.
  • Assist the Division in all matters.

2.2.1.3. Services Unit

  • Issuance of CID/SR Card.
  • Issuance of Nationality Certificate.
  • Issuance of Household Information.
  • Process Census Transfer for resettlement cases.
  • Issuance of Relationship Certificate.
  • Issuance of One- and Same-Person Certificate.
  • Verify and process application forms relating to the issuance of nationality and other travel documents.
  • Ensure service application forms are compiled and handed over to the Record Section for archiving.
  • Submit report on services delivered.
  • Assist the Division in all matters.

2.2.2.  Record Section

  • Develop catalogue and archive records for each service.
  • Furnish Citizenship/SR records and information.
  • Digitalize documents.
  • Safeguard records and keep proper track of the movement of the family registers and other documents from the record room.
  • Ensure unauthorized person does not have access to the record room.
  • Assist the Division in all matters.

2.2.3.  Census Investigation Section

  • Carry out investigation on fraud and deceptive cases.
  • Carry out investigation on resettlement Census Transfer cases.
  • Submit report on cases investigated.
  • Assist the Division in all matters.